Manager & Call Operator Jobs 2024 in Multan

The Private Company based in Multan, Punjab, has opened several positions, including Manager and Call Operator, to expand its workforce. The company is looking for dedicated professionals to contribute to its operations and manage various organizational tasks efficiently. These roles are crucial to ensuring smooth day-to-day operations in different departments, from human resources to customer service.

As a Manager, you will oversee a team and ensure that the company’s goals are achieved by driving performance and making key decisions in day-to-day activities. The Call Operator role involves handling inbound and outbound calls, assisting clients, and providing them with information or directing them to the relevant department. Both positions offer an exciting opportunity to contribute to the company’s success.

Responsibilities

Manager Responsibilities:

1. Team Leadership: Lead, supervise, and motivate a team to meet business goals effectively.
2. Decision-Making: Make important decisions that influence day-to-day operations and long-term goals.
3. Communication: Maintain open communication with all departments and team members to ensure seamless operations.
4. Reporting: Prepare and present reports on team performance, goals, and challenges.
5. Problem-Solving: Identify and resolve issues quickly, ensuring business operations remain smooth.
6. Resource Management: Allocate resources and manage work schedules to ensure efficiency and productivity.
7. Performance Monitoring: Evaluate employee performance and provide necessary feedback for improvement.

Call Operator Responsibilities:

1. Call Handling: Answer incoming calls, address inquiries, and redirect calls to the relevant departments.
2. Customer Service: Provide information and support to customers, resolving complaints or concerns effectively.
3. Data Entry: Enter call logs and client information accurately into the system.
4. Scheduling: Coordinate appointments or meetings for clients, if needed.
5. Follow-Up: Make follow-up calls to ensure customer satisfaction and gather feedback on services.
6. Record Keeping: Maintain records of client interactions and service requests for future reference.

Both roles require attention to detail, strong communication skills, and the ability to handle a fast-paced work environment.

Qualifications

Candidates applying for these positions must meet the following educational and skill qualifications:

Manager Qualifications:

• Required Education:
  • Bachelor’s Degree (BA, B.Com, or equivalent) in business, management, or related fields.
• Experience:
  • Previous experience in management, team leadership, or project management is preferred.
  • Strong problem-solving and decision-making skills.
• Skills:
  • Excellent organizational, communication, and interpersonal skills.
  • Ability to lead a team and manage resources effectively.
  • Proficiency in Microsoft Office and management tools.
  • Ability to multitask and prioritize work effectively.

Call Operator Qualifications:

• Required Education:
  • Matriculation or Intermediate education is preferred, with a Bachelor’s degree being an added advantage.
• Skills:
  • Strong verbal communication and listening skills.
  • Good typing speed and familiarity with basic computer applications (MS Office, etc.).
  • Ability to stay calm and professional when handling calls, especially in stressful situations.
  • Organizational skills to handle call logs and customer requests efficiently.

For both positions, a friendly and approachable demeanor is essential, as these roles involve frequent interaction with clients and team members.

Benefits

The Private Company in Multan offers a variety of benefits to its employees, making these positions even more appealing:

1. Competitive Salary: Enjoy a salary package that is in line with industry standards and commensurate with your experience and qualifications.
2. Accommodation and Meals: The company offers accommodation and food facilities, providing added convenience for employees who may need to relocate.
3. Professional Growth: Opportunities for personal and professional development, including training and career advancement.
4. Job Security: Full-time, stable roles within a reputable organization that values its employees.
5. Positive Work Environment: A supportive and collaborative work environment where your contributions are recognized and appreciated.
6. Health Benefits: Access to healthcare facilities and other employee welfare programs.
7. Employee Discounts and Perks: Additional perks, including discounts or benefits on certain company services, may be offered.

These benefits are designed to provide employees with not just a job, but a fulfilling and rewarding career.

Applying Guide

To apply for the Manager or Call Operator position at the Private Company in Multan, follow these simple steps:

1. Prepare Your Documents: Make sure your CV is up-to-date and highlights your relevant qualifications and experience for the desired role.
2. Submit Your Application: Apply online by uploading your CV through the company’s application portal. Alternatively, use the provided WhatsApp Channel to submit your application if available.
3. Deadline: Ensure your application is submitted by 12th December 2024, as this is the last date to apply.
4. Shortlisting: Shortlisted candidates will be contacted for further steps, which may include an interview and skills assessment.
5. Interview Preparation: Be prepared to discuss your qualifications, experience, and why you are a great fit for the role. You may also be asked to complete a test to demonstrate your skills.
6. Follow Up: After submitting your application, check your email regularly for interview updates and further instructions.

For more details about how to apply or for the complete job advertisement, check the Dunya Newspaper dated 28th November 2024.