A leading private company in Lahore is seeking to fill the following key positions: Manager and Lady Call Operator. These roles offer an exciting opportunity to join a dynamic team within a professional and fast-paced work environment. If you are looking for career growth in the management sector or have excellent communication skills for a customer-facing role, this could be the perfect opportunity for you.
Responsibilities:
- Manager:
- Lead and manage teams to ensure smooth operations across various departments.
- Oversee day-to-day activities, ensuring efficiency and adherence to company policies.
- Set goals and objectives for staff, providing guidance and performance evaluations.
- Manage budgets, resources, and schedules effectively.
- Prepare and deliver reports to senior management.
- Ensure customer satisfaction by implementing service standards.
- Coordinate and collaborate with other departments to meet organizational targets.
- Lady Call Operator:
- Handle incoming calls and provide information to customers or clients.
- Direct calls to appropriate departments or personnel as needed.
- Assist with scheduling appointments and maintaining a detailed record of customer inquiries.
- Provide high-quality customer service and address customer concerns promptly and professionally.
- Maintain accurate records of calls, messages, and follow-ups.
- Support other administrative tasks, including data entry and basic office operations.
Qualifications:
- For Manager:
- Education: Bachelor’s or Master’s degree in Business Administration, Management, or related field.
- Proven experience in a managerial role within a similar industry.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal skills.
- For Lady Call Operator:
- Education: Intermediate, Matric, or Bachelor’s degree.
- Previous experience in customer service or call handling is preferred.
- Strong communication skills in English and Urdu.
- Ability to manage multiple tasks and work under pressure.
- Pleasant telephone etiquette and a professional demeanor.
Benefits:
- Competitive salary based on qualifications and experience.
- Full-time employment with stable working hours.
- Health and safety benefits as per company policy.
- Opportunities for career advancement and professional development.
- [Discuss additional benefits, such as performance-based bonuses, during the interview].
Application Instructions:
Interested candidates can apply by uploading their CV through the online application portal or via the WhatsApp channel. Please ensure that your CV includes relevant work experience, qualifications, and certifications.
- Application Deadline: 18 December 2024 (or as per the newspaper ad).
- How to Apply: Upload your CV or apply online through the provided link.
Be among the first 25 applicants to increase your chances of being selected for an interview.
