The International Call Center in Lahore is looking to hire dedicated and motivated Call Center Staff to join their team. The successful candidates will play a key role in providing excellent customer service, handling inbound and outbound calls, and assisting clients with various inquiries. This is a full-time position ideal for individuals who are looking for a career in customer support or the call center industry.
Responsibilities
As a Call Center Staff, your duties will include:
- Answering incoming calls from customers and providing solutions to their queries.
- Handling outbound calls for follow-ups, customer surveys, and marketing purposes.
- Maintaining a high level of customer service and satisfaction.
- Documenting and tracking customer interactions in the company’s database.
- Assisting with troubleshooting or directing customers to the appropriate department.
- Ensuring that all calls are answered promptly and professionally.
- Adhering to company policies and procedures while delivering quality service.
- Achieving performance targets and KPIs set by the company.
- Addressing customer complaints and resolving issues in a timely manner.
Qualifications
To apply for the Call Center Staff position, the following qualifications and skills are required:
- Education:
- Intermediate, Bachelor’s, or Master’s degree (preferred).
- Experience:
- A minimum of 2 years of experience in customer service, call centers, or a related field is preferred but not mandatory.
- Skills:
- Excellent communication skills (both verbal and written) in English and/or Urdu.
- Strong problem-solving abilities.
- Proficient in basic computer operations and MS Office.
- Ability to work under pressure in a fast-paced environment.
- Customer-focused with a professional demeanor.
- Ability to handle multiple tasks and prioritize effectively.
Benefits
- Competitive Salary: Based on experience and qualifications.
- Career Growth: Opportunities for advancement in the company.
- Job Security: Full-time, permanent position.
- Training and Development: Continuous learning and skill enhancement.
- Other Benefits: Health benefits and allowances as per company policy (discuss during the interview).
Application Instructions
- How to Apply:
- Interested candidates should submit their CV to the email address provided in the job advertisement (check the ad for the contact details).
- Alternatively, applicants can apply online through the official website.
- Required Information:
- Ensure your CV includes relevant work experience, qualifications, and any certifications.
- Highlight any previous customer service or call center experience.
- Deadline:
- The last date for application submission is January 3, 2025.
- Note:
- Only shortlisted candidates will be contacted for interviews.
