D’Azur Residency is looking for a professional and friendly Hotel Receptionist to join our team at our esteemed property located in Sui Northern Officers Cooperative Housing Society, Lahore. As the first point of contact for our guests, you will play a vital role in creating a welcoming atmosphere and ensuring a seamless experience for all visitors. If you are passionate about customer service and have a positive, can-do attitude, we encourage you to apply.
Responsibilities:
- Greet and welcome guests upon arrival at the hotel.
- Efficiently perform check-in and check-out tasks.
- Manage online and phone reservations to ensure seamless booking experiences.
- Inform guests about payment methods and verify credit card data.
- Register guests, collect necessary information (e.g., ID, contact details), and provide room keys.
- Address guest inquiries, concerns, and complaints in a professional and timely manner.
- Coordinate with housekeeping to ensure rooms are clean and ready for guests.
- Maintain updated records of bookings, payments, and other related administrative tasks.
- Assist with additional administrative duties as required by the hotel operations.
Qualifications:
- Proven experience as a Hotel Receptionist, Front Desk Representative, or in a similar role.
- Proficiency in hotel management software (e.g., Opera, Amadeus, Munshi, etc.).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer service-oriented attitude with a friendly demeanor.
- High school diploma or equivalent; additional certification in Hospitality or Hotel Management is a plus.
- Fluency in English is preferred, but not required.
Benefits:
- Competitive salary based on experience.
- Opportunity to work in a dynamic, customer-focused environment.
- Potential for career growth within the company.
- Supportive and collaborative team culture.
Application Instructions:
Interested candidates can apply via the Easy Apply option or submit their CV with relevant work experience, qualifications, and certifications. We look forward to welcoming a motivated individual to our team!