An International Call Center in Lahore is looking for dynamic and motivated female staff to join its team. This is an exciting opportunity for individuals seeking a challenging and rewarding career in the call center industry. The role involves engaging with international clients in a professional environment, providing excellent customer service, and meeting performance goals.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Provide detailed information about products and services to customers.
- Address customer queries and resolve complaints with a positive attitude.
- Maintain accurate records of customer interactions and transactions.
- Meet or exceed performance metrics, including call handling time and customer satisfaction.
- Collaborate with team members to achieve departmental goals.
Qualifications
- Education: Intermediate or equivalent (Bachelor’s degree is a plus).
- Experience: Prior experience in a call center or customer service role is an advantage (discuss during the interview).
- Skills:
- Excellent communication skills in English (spoken and written).
- Strong interpersonal and problem-solving abilities.
- Familiarity with basic computer applications, including MS Office.
- Ability to work in a fast-paced environment and adapt to changing requirements.
Benefits
- Competitive salary package with performance-based incentives.
- Comprehensive training programs to enhance skills and career growth.
- Friendly and professional work environment.
- Opportunities for promotion based on performance.
- Flexible working hours (if applicable).
Application Instructions
Interested candidates are invited to submit their updated CVs to the email address provided in the advertisement or apply online through the official website. Ensure your CV includes:
- Contact information (email, phone number).
- Relevant work experience, if any.
- Educational qualifications and certifications.
Applications will be reviewed on a rolling basis until January 2, 2025. Only shortlisted candidates will be contacted for interviews.
