International Call Center, located in Lahore, is seeking enthusiastic and dedicated individuals for the position of Call Center Staff. The role offers a great opportunity to work with a leading call center providing services to international clients. Candidates with a passion for customer service and effective communication skills are encouraged to apply for this full-time position.
Responsibilities
- Handle inbound and outbound calls: Respond to customer inquiries, resolve issues, and provide information regarding products or services.
- Customer service: Offer high-quality support and assistance to customers in a professional and courteous manner.
- Data entry: Accurately log customer information, queries, and requests into the system.
- Follow company scripts and guidelines: Maintain consistency and quality of service.
- Meet targets and goals: Achieve performance metrics and deliver on KPIs as set by the company.
- Team collaboration: Work closely with other call center staff and supervisors to improve service delivery.
Qualifications
- Education:
- Intermediate or Bachelor’s degree in any field.
- Previous experience in a call center or customer service role is a plus but not required.
- Skills:
- Strong verbal communication skills in English and/or other languages.
- Good listening and problem-solving abilities.
- Basic computer skills and familiarity with CRM systems.
- Ability to remain calm and professional while handling customer concerns.
Benefits
- Competitive salary based on experience and performance.
- Health and wellness benefits.
- Opportunity for career growth and advancement within the call center industry.
- Dynamic and supportive work environment.
- Flexible working hours may be available.
Application Instructions
Interested candidates should:
- Submit their CV along with relevant work experience, qualifications, and certifications.
- Apply online through the company’s website or send your CV to the email address provided in the advertisement.
Deadline for Applications: 13 January 2025 (or as per the closing date in the ad).
