An International Call Center in Lahore is seeking enthusiastic and motivated individuals to join their team as Call Center Staff or Call Center Agents. This position offers an excellent opportunity for individuals looking to gain experience in customer service and communication in a fast-paced and dynamic environment.
Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Address customer inquiries, resolve issues, and provide information about products or services.
- Maintain accurate records of customer interactions in the system.
- Meet daily, weekly, and monthly performance targets.
- Stay updated with company policies, procedures, and promotional offers.
- Work collaboratively with team members to ensure customer satisfaction.
Qualifications
- Education:
- Minimum qualification: Intermediate or equivalent.
- Skills:
- Strong verbal communication skills in English and Urdu.
- Basic computer literacy and typing skills.
- Ability to work in shifts, including evenings and weekends if required.
- Prior call center or customer service experience is a plus but not mandatory.
Benefits
- Competitive salary with performance-based incentives.
- Opportunity for career growth within the company.
- Friendly and supportive work environment.
- Paid training to ensure familiarity with systems and processes.
- Flexible shift schedules.
Application Instructions
- How to Apply:
- Submit your updated CV to the email address provided in the advertisement (refer to the image for details).
- Include relevant experience, qualifications, and certifications in your CV.
- Deadline:
- Applications must be submitted by January 2, 2025, or as per the closing date mentioned in the advertisement.
- Additional Information:
- Only shortlisted candidates will be contacted for interviews.
