Call Center Agent Jobs 2025 in Lahore

The International Call Center in Lahore is seeking dynamic and customer-focused individuals to join our team as Call Center Agents. This is an excellent opportunity for individuals looking to build a career in customer service and communication. Our call center provides a professional environment where employees can enhance their skills while contributing to high-quality customer interactions.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide information, resolve queries, and address customer complaints effectively.
• Maintain accurate call logs and update customer records in the system.
• Achieve performance targets, including call quality and customer satisfaction metrics.
• Collaborate with team members and supervisors to improve service delivery.

(Further responsibilities may be discussed during the interview.)

Qualifications

• Education: Intermediate (F.A./F.Sc.) or higher.
• Experience: Prior experience in a call center or customer service role is a plus but not mandatory.
• Proficient in spoken and written English; Urdu proficiency is required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexible to work in shifts, including evenings and weekends.

(Additional skills and traits will be discussed during the interview.)

Benefits

• Competitive salary package with performance-based incentives.
• Professional training and development opportunities.
• Friendly and supportive work environment.
• Opportunities for career growth within the organization.
• Health and wellness benefits as per company policy.

Application Instructions

1. Prepare Your CV:
   • Highlight relevant work experience, educational background, and skills.
   • Include any certifications in communication, customer service, or call center operations.
2. Submit Your Application:
   • Send your CV to the email address provided in the advertisement image.
   • Alternatively, apply online through the company’s official website if applicable.
3. Deadline:
   • Applications must be submitted by 2 January 2025, or as mentioned in the advertisement.

(Refer to the complete advertisement in the Jang newspaper dated 19 December 2024 for further details.)