A well-established Private Company in Karachi is seeking experienced and motivated individuals for various roles, including Supervisor, Manager, Call Operator, and other support positions. This is an excellent opportunity for candidates with relevant qualifications to join a dynamic team in the customer service industry. The company values professional growth and offers a supportive environment for its employees.
Responsibilities
- Manager:
- Oversee daily operations and ensure team productivity.
- Develop and implement strategies for improving customer service and operational efficiency.
- Manage client relationships and resolve any escalated issues.
- Supervise and train staff, ensuring compliance with company policies and procedures.
- Supervisor:
- Supervise and guide team members to achieve performance targets.
- Handle scheduling and allocate resources efficiently.
- Monitor the quality of customer interactions and ensure high standards of service.
- Assist managers with administrative tasks and reporting.
- Call Operator:
- Handle inbound and outbound customer calls with professionalism.
- Address customer queries, concerns, and provide information about services.
- Maintain accurate records of all customer interactions.
- Ensure customer satisfaction by providing effective solutions.
- Other Roles (Sipahi, Clerk, Naib Subedar, Subedar Major, etc.):
- Responsibilities vary based on the role. These positions may involve customer service, administrative support, and security-related duties.
Qualifications
- Educational Requirements:
- Middle, Matric, Intermediate, Bachelor, or BA education, depending on the position.
- Previous experience in customer service, team leadership, or relevant fields is preferred.
- Additional certifications in customer service or management are a plus.
- Skills:
- Strong communication and interpersonal skills.
- Leadership capabilities for managerial and supervisory roles.
- Ability to handle customer complaints and provide effective solutions.
- Organizational skills and attention to detail.
Benefits
- Competitive salary based on experience and position.
- Opportunities for career growth and advancement within the company.
- Health and medical benefits.
- A friendly and professional work environment.
- Training and development opportunities to enhance skills.
Application Instructions
- Online Application: Apply via the company’s official website or as instructed in the advertisement.
- Email Submission: Send your CV to the provided email address in the advertisement. Ensure your CV includes:
- Educational qualifications (Middle, Matric, Intermediate, Bachelor, BA).
- Relevant work experience in customer service or management roles.
- Any additional certifications or training relevant to the position.
Important Dates
- Date Posted: December 5, 2024
- Application Deadline: December 19, 2024 (or as per the closing date in the newspaper ad).
For full details and application instructions, please refer to the advertisement published in Dunya Newspaper.
Take the next step in your career and apply now to join a leading private company in Karachi!
